When this happens, it's game over

by Volker Weber

ZZ3EE6C93C.jpg

The update history will only tell you that the update failed. You can try the update again, and it will fail again. Ad infinitum. You will see the "downloading" message very briefly, followed by "installing". That gives you a hint. The device caches the download. And those files are broken. There is no escape, but to find those files in a hidden directory, that you don't have access to, unless you install a file manager that will show you these files. And then you need to know their name. That's beyond what most people can do.

Comments

How about resetting the device to the factory setting? That should clean the cache.

Daniel Haferkorn, 2011-08-19 08:50

Have you tried installing only one update at a time? This has worked in the past, only select and install the updates one by one.

Hubert Stettner, 2011-08-19 08:51

Yes, that will clean the cache. And everything else.

Volker Weber, 2011-08-19 08:52

Hubert, that does not change a thing. I skips the download for the first file and then fails.

Volker Weber, 2011-08-19 08:53

Bummer. Sory for you.
On the plus side, it might be a good idea to give it a fresh start anyway. And you can do a backup before, do the updates and then restore settings or all, if you want.

Hubert Stettner, 2011-08-19 09:02

It's not a problem for me. I plan to return a couple of phones to Nokia next week anyway. I just mention this so that others are not stuck at this point.

Volker Weber, 2011-08-19 09:04

I managed to get those updates installed, just don't ask me how I did it. Just kept trying, Maybe the OVI suite update helped.

Vince Schuurman, 2011-08-19 10:41

I managed as well. You just have to wonder why Nokia cannot provide an escape from this failure loop.

Volker Weber, 2011-08-19 10:46

oh well....
I still have more then 3 weeks to wait for this "Anna" update, Nokia is punishing me for buying unlocked @Amazon...

Volker, I guess the update is not very exciting anyway apart from the qwerty in portrait mode or is there something exciting in there?

Andre Hausberger, 2011-08-19 20:04

Even if they can. It's beyond of what most people WANT to do. Nokia never got their update thingy right.

Johannes Matzke, 2011-08-19 21:15

Andre, it makes the phone much nicer all around. The other big change is the new web browser. Now there are only two things that make the N8 less useful for me: no apps for Sonos and G+.

Volker Weber, 2011-08-20 08:57

One must be a true Nokia lover trying so hard :-)

Markus Dierker, 2011-08-20 13:40

There is a know solution to this problem.

See the page 5 on Discussions Main Page > Software > Software Updates > Anna package 1/2 & 2/2 error

http://discussions.nokia.ie/t5/Software-Updates/Anna-package-1-2-amp-2-2-error/td-p/1115901/page/5


Install these in this sequence:


http://download.arrow.nokia.com/p/d/fds_arrow/1108/1208/e7f4-23a6-4eae-8917/qt.sis

http://download.arrow.nokia.com/p/d/fds_arrow/1108/1208/bc23-c3ca-40bc-8cc1/qt_pu.sis

http://download.arrow.nokia.com/p/d/fds_arrow/1108/1208/4638-a712-4887-be57/qtwebkit.sis

http://download.arrow.nokia.com/p/d/fds_arrow/1108/1209/d4d9-5dd2-4310-8e83/qtwebkit_pu.sis

http://download.arrow.nokia.com/p/d/fds_arrow/1108/1208/87bc-4d6d-44e0-b6d9/qtmobility.sis

http://download.arrow.nokia.com/p/d/fds_arrow/1108/1209/efdb-69a8-44ce-81c2/qtmobility_pu.sis

This is basically downgrading qt and then upgrading it.

Then go to Software Update and try to install update.

Many thank's to Nokia support guy bipul_fx

Jorma Heikkuri, 2011-08-20 18:29

Recent comments

Johannes Matzke on Pebble has left the building at 05:55
Stephan H. Wissel on IBM Verse on Premises to ship at the end of the year at 02:48
Volker Weber on Pebble has left the building at 00:30
Ragnar Schierholz on Pebble has left the building at 21:33
Christian Rosner on Pebble has left the building at 21:24
Daniel Meyer on Save the date :: 30-DEC-2016 at 19:10
Ingo Seifert on Save the date :: 30-DEC-2016 at 16:54
Volker Weber on Don't break the chain :: one and a half years at 09:38
Sebastian Klossek on Don't break the chain :: one and a half years at 09:29
Chris Reckling on Mural at 03:54
Andy Mell on Sonos 7 out with two huge improvements at 00:08
Stephan H. Wissel on From my inbox at 22:48
Richard Kaufmann on From my inbox at 20:54
Frank Quednau on Sonos 7 out with two huge improvements at 20:26
John Head on From my inbox at 20:03
John Head on Sonos 7 out with two huge improvements at 20:01
Robert Glaser on Sonos 7 out with two huge improvements at 19:25
Henning Heinz on From my inbox at 18:11
Stephan Perthes on Sonos 7 out with two huge improvements at 17:36
Markus Dierker on Sonos 7 out with two huge improvements at 17:29
Leo Wiggins III on Sonos 7 out with two huge improvements at 17:28
Christopher Linfoot on Sonos 7 out with two huge improvements at 17:01
Volker Weber on Capt vowe is in the Holodeck #msts2016 at 16:53
Ian Bradbury on Capt vowe is in the Holodeck #msts2016 at 16:50
Mike Hartmann on Don't break the chain :: one and a half years at 16:26

Ceci n'est pas un blog

I explain difficult concepts in simple ways. For free, and for money. Clue procurement and bullshit detection.

vowe

Contact
Publications
Amazon Wish List
Frequently Asked Questions

rss feed  twitter ello  instagram

Local time is 07:00

visitors.gif