When this happens, it's game over

by Volker Weber

ZZ3EE6C93C.jpg

The update history will only tell you that the update failed. You can try the update again, and it will fail again. Ad infinitum. You will see the "downloading" message very briefly, followed by "installing". That gives you a hint. The device caches the download. And those files are broken. There is no escape, but to find those files in a hidden directory, that you don't have access to, unless you install a file manager that will show you these files. And then you need to know their name. That's beyond what most people can do.

Comments

How about resetting the device to the factory setting? That should clean the cache.

Daniel Haferkorn, 2011-08-19 08:50

Have you tried installing only one update at a time? This has worked in the past, only select and install the updates one by one.

Hubert Stettner, 2011-08-19 08:51

Yes, that will clean the cache. And everything else.

Volker Weber, 2011-08-19 08:52

Hubert, that does not change a thing. I skips the download for the first file and then fails.

Volker Weber, 2011-08-19 08:53

Bummer. Sory for you.
On the plus side, it might be a good idea to give it a fresh start anyway. And you can do a backup before, do the updates and then restore settings or all, if you want.

Hubert Stettner, 2011-08-19 09:02

It's not a problem for me. I plan to return a couple of phones to Nokia next week anyway. I just mention this so that others are not stuck at this point.

Volker Weber, 2011-08-19 09:04

I managed to get those updates installed, just don't ask me how I did it. Just kept trying, Maybe the OVI suite update helped.

Vince Schuurman, 2011-08-19 10:41

I managed as well. You just have to wonder why Nokia cannot provide an escape from this failure loop.

Volker Weber, 2011-08-19 10:46

oh well....
I still have more then 3 weeks to wait for this "Anna" update, Nokia is punishing me for buying unlocked @Amazon...

Volker, I guess the update is not very exciting anyway apart from the qwerty in portrait mode or is there something exciting in there?

Andre Hausberger, 2011-08-19 20:04

Even if they can. It's beyond of what most people WANT to do. Nokia never got their update thingy right.

Johannes Matzke, 2011-08-19 21:15

Andre, it makes the phone much nicer all around. The other big change is the new web browser. Now there are only two things that make the N8 less useful for me: no apps for Sonos and G+.

Volker Weber, 2011-08-20 08:57

One must be a true Nokia lover trying so hard :-)

Markus Dierker, 2011-08-20 13:40

There is a know solution to this problem.

See the page 5 on Discussions Main Page > Software > Software Updates > Anna package 1/2 & 2/2 error

http://discussions.nokia.ie/t5/Software-Updates/Anna-package-1-2-amp-2-2-error/td-p/1115901/page/5


Install these in this sequence:


http://download.arrow.nokia.com/p/d/fds_arrow/1108/1208/e7f4-23a6-4eae-8917/qt.sis

http://download.arrow.nokia.com/p/d/fds_arrow/1108/1208/bc23-c3ca-40bc-8cc1/qt_pu.sis

http://download.arrow.nokia.com/p/d/fds_arrow/1108/1208/4638-a712-4887-be57/qtwebkit.sis

http://download.arrow.nokia.com/p/d/fds_arrow/1108/1209/d4d9-5dd2-4310-8e83/qtwebkit_pu.sis

http://download.arrow.nokia.com/p/d/fds_arrow/1108/1208/87bc-4d6d-44e0-b6d9/qtmobility.sis

http://download.arrow.nokia.com/p/d/fds_arrow/1108/1209/efdb-69a8-44ce-81c2/qtmobility_pu.sis

This is basically downgrading qt and then upgrading it.

Then go to Software Update and try to install update.

Many thank's to Nokia support guy bipul_fx

Jorma Heikkuri, 2011-08-20 18:29

Recent comments

Franz Mattes on Mittagsspaziergang at 06:52
Eric Hancock on iPhone 6 NFC chip is restricted to Apple Pay at 04:32
Ingo Seifert on iPhone 6 NFC chip is restricted to Apple Pay at 00:24
Ingo Seifert on iPhone 6 NFC chip is restricted to Apple Pay at 23:38
Andrew Magerman on iPhone 6 NFC chip is restricted to Apple Pay at 16:34
Volker Weber on iPhone 6 NFC chip is restricted to Apple Pay at 15:38
Craig Wiseman on iPhone 6 NFC chip is restricted to Apple Pay at 15:28
Eric Bredtmann on iPhone 6 NFC chip is restricted to Apple Pay at 14:17
Johannes Matzke on iPhone 6 NFC chip is restricted to Apple Pay at 12:45
Volker Weber on iPhone 6 NFC chip is restricted to Apple Pay at 09:07
Ole Saalmann on iPhone 6 NFC chip is restricted to Apple Pay at 09:04
Stefan Funke on Why Would Anybody Buy an Apple Watch? at 22:08
Maik Endler on Withings at 20:51
Volker Weber on I bet you did not see this coming from BlackBerry at 14:28
Roland Dressler on A Watch Guy's Thoughts On The Apple Watch After Seeing It In The Metal at 14:24
Karl Heindel on I bet you did not see this coming from BlackBerry at 13:18
Oliver Regelmann on I bet you did not see this coming from BlackBerry at 11:47
Dragon Cotterill on I bet you did not see this coming from BlackBerry at 10:39
Ralph Hammann on I bet you did not see this coming from BlackBerry at 10:13
Abdelkader Boui on I bet you did not see this coming from BlackBerry at 22:55
Volker Weber on I bet you did not see this coming from BlackBerry at 22:35
Bodo Menke on I bet you did not see this coming from BlackBerry at 22:28
Abdelkader Boui on I bet you did not see this coming from BlackBerry at 22:01
Ingo Seifert on Mittagsspaziergang at 21:29
Volker Weber on Mittagsspaziergang at 21:13

Ceci n'est pas un blog

vowe.net is a personal website published by Volker Weber a.k.a. vowe. I am an author, consultant and systems architect based in Darmstadt, Germany.

rss Click here to subscribe

Hello

About me
Contact
Publications
Certificates
Amazon Wish List
Frequently Asked Questions
Follow @vowe on Twitter

Local time is 13:31

visitors.gif

Tip jar

Archives

As most of my articles roll off the front page rather quickly, I am making an archive of previous posts available here. You can also use the handy search box at the top of the page if you are looking for something particular.

Last 30 days
More archives

Mobile tag for this page

© 1992-2014 Volker Weber.
All Rights Reserved.

Impressum