We attempted to address the problems caused by the unreleased version throughout the day on Saturday, but as active users of the unreleased app neared a million - and accelerated - it became clear that the only way to address the issue was to pause the rollout for both Android and iPhone.
Let me get this straight. There was an old version causing problems. As people were waiting for BlackBerry to release the new version, more people used the old version. So you let them wait a little more. And yet more people started sharing the old version instead of being able to use the new version you did not release.
Nobody would have been able to see that coming, right?
Release management is a miracle.
"Let me get this straight." Straight as a streak of lightning. There are other reasons which you've missed.
Can you say "Test/Debug" code?
My assumption is that you test and debug code before announcing its availability. If you are still testing and debugging after announcing a launch, that would be an additional problem.
You assume correctly. But that "old" version was not something we officially released. When you have an official one that is getting swamped by test/debug data from something that should never have been in the wild, then there is a problem.
Personally I'd like to string up whoever released it. It only harms the Users and BlackBerry.
Yes, absolutely. And also the Crackberrys who promote it. My thinking is that these people would drop their pre-release as soon as they get something with a higher version number.
I would imagine that proper development would allow them to detect which version client is trying to login and disable the "non-official" version.
But then, "proper development" is the key phrase here.
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