The story of this book began in the summer of 2007 when I was shooting a TV documentary called The Transformation Age -- Surviving a Technology Revolution, at the Mayo Clinic in Rochester, Minnesota. Rochester has two main employers, Mayo and IBM, and a reporter can’t spend several days in town without hearing a lot about both. What I heard about IBM was very disturbing. Huge layoffs were coming as IBM tried to transfer much of its U.S. services business directly to lower-cost countries like India and Argentina. It felt to me like a step down in customer service, and from what I heard the IBMers weren’t being treated well either. And yet there was nothing about it even in the local press.
Thanks for the link. I just bought the book.
Thanks for this link.
Just started to read. Interesting!
Just finished ... Exagerrated in many ways but there are many things which ring true.
And Chapter 9 summarizes all my discussions with CIOs.
It's downloading to my tablet as I type this.
It's (mostly) a collection of his blog posts and curated comments, but still worth a read.
Frank Köhler on Surface 3 with Windows 10 at 05:21
Abdelkader Boui on Feeling unsafe lately? at 23:16
Heiko Voigt on Feeling unsafe lately? at 12:52
Hubert Stettner on Feeling unsafe lately? at 12:29
John Keys on Feeling unsafe lately? at 09:50
Lukas Gerlich on Feeling unsafe lately? at 09:14
Daniel Haferkorn on Feeling unsafe lately? at 23:50
Max Nierbauer on Durchwachsen at 19:39
Volker Weber on B612 is a fun selfie app at 18:51
Stephan Perthes on B612 is a fun selfie app at 18:11
Volker Weber on And here it is ... at 08:54
Daniel Tietze on And here it is ... at 07:34
Volker Weber on And here it is ... at 23:18
Daniel Tietze on And here it is ... at 22:47
Volker Weber on Durchwachsen at 22:44
Volker Weber on And here it is ... at 22:36
Daniel Tietze on And here it is ... at 22:26
Daniel Haferkorn on Durchwachsen at 22:21
Heiko Müller on Immense House performance by the Heritage Orchestra at 20:43
Yves Menge on Immense House performance by the Heritage Orchestra at 20:33
Benjamin Bock on Stuff that works :: Apple Watch Activity at 19:58
Ingo Seifert on Durchwachsen at 18:06
Yves Luther on Immense House performance by the Heritage Orchestra at 17:44
Volker Weber on Durchwachsen at 17:00
Ingo Seifert on Durchwachsen at 16:37