The story of this book began in the summer of 2007 when I was shooting a TV documentary called The Transformation Age -- Surviving a Technology Revolution, at the Mayo Clinic in Rochester, Minnesota. Rochester has two main employers, Mayo and IBM, and a reporter can’t spend several days in town without hearing a lot about both. What I heard about IBM was very disturbing. Huge layoffs were coming as IBM tried to transfer much of its U.S. services business directly to lower-cost countries like India and Argentina. It felt to me like a step down in customer service, and from what I heard the IBMers weren’t being treated well either. And yet there was nothing about it even in the local press.
Thanks for the link. I just bought the book.
Thanks for this link.
Just started to read. Interesting!
Just finished ... Exagerrated in many ways but there are many things which ring true.
And Chapter 9 summarizes all my discussions with CIOs.
It's downloading to my tablet as I type this.
It's (mostly) a collection of his blog posts and curated comments, but still worth a read.
Peter Meuser on iPad Pro 9.7" :: Pencil Clip at 01:00
Thomas Duff on Expect a move from Inhi in three two one ... at 00:49
Wolfgang Miedl on Surfacebook-Neid at 14:13
holger kempke on Google-Nachhilfe at 09:08
Armin Grewe on Beme relaunches at 22:18
Ingo Seifert on You won't believe your ears at 13:20
Nick Daisley on Stuff that works :: Marshall Major II at 12:37
Roland Dressler on Surfacebook-Neid at 11:03
Lars Berntrop-Bos on That's how it all started at 09:18
Benjamin Bock on You won't believe your ears at 08:17
Peter Meuser on Surfacebook-Neid at 00:22
Maik Endler on Teaching old people Snapchat at 20:55
Martin Ortega on Apple vs everybody else at 20:27
Kai Schmalenbach on Surfacebook-Neid at 19:32
Volker Weber on Beme relaunches at 16:17
Volker Weber on Surfacebook-Neid at 16:15
Roland Dressler on Surfacebook-Neid at 16:04
Craig Wiseman on Beme relaunches at 16:00
Hans Bornich on Google-Nachhilfe at 14:54
Klaus Seibold on Apple vs everybody else at 14:52
Ingo Seifert on Google-Nachhilfe at 14:45
Volker Weber on Surfacebook-Neid at 14:45
Ingo Seifert on Surfacebook-Neid at 14:43
John Keys on That's how it all started at 14:17
Bernd Schuster on That's how it all started at 13:38