The story of this book began in the summer of 2007 when I was shooting a TV documentary called The Transformation Age -- Surviving a Technology Revolution, at the Mayo Clinic in Rochester, Minnesota. Rochester has two main employers, Mayo and IBM, and a reporter can’t spend several days in town without hearing a lot about both. What I heard about IBM was very disturbing. Huge layoffs were coming as IBM tried to transfer much of its U.S. services business directly to lower-cost countries like India and Argentina. It felt to me like a step down in customer service, and from what I heard the IBMers weren’t being treated well either. And yet there was nothing about it even in the local press.
Thanks for the link. I just bought the book.
Thanks for this link.
Just started to read. Interesting!
Just finished ... Exagerrated in many ways but there are many things which ring true.
And Chapter 9 summarizes all my discussions with CIOs.
It's downloading to my tablet as I type this.
It's (mostly) a collection of his blog posts and curated comments, but still worth a read.
Jochen Schug on Ello at 18:50
Jochen Schug on GoPro Accessories at 18:48
rainer kraemer on Ello at 18:36
Susanne Kastner on Ello at 18:01
Martin Pürschel on Ello at 11:20
Ursus Schneider on Ello at 11:20
Martin Pürschel on Ello at 11:17
Volker Weber on Instagram Hyperlapse at 09:32
Alexander Hauser on Instagram Hyperlapse at 09:17
Ursus Schneider on Ello at 08:48
Volker Weber on Waage at 23:21
Marc Egart on Waage at 23:13
Helmar Steinberg on Ello at 23:10
Volker Weber on Ello :: Ein soziales Netzwerk, das Datenschutz verspricht und auf Werbung verzichtet at 23:05
Alexander Schäfer on Waage at 21:28
Armin Auth on Ello at 21:18
Lukas Gerlich on Ello at 20:52
rainer kraemer on Ello at 17:57
Jochen Schug on Ello at 15:44
Ursus Schneider on Ello at 15:13
Lutz Lengemann on Ello at 14:49
Helmar Steinberg on Ello at 14:46
Helmar Steinberg on Ello at 14:45
Ragnar Schierholz on tizi Turbolader at 14:37
Ingo Seifert on Ello again at 14:33