The story of this book began in the summer of 2007 when I was shooting a TV documentary called The Transformation Age -- Surviving a Technology Revolution, at the Mayo Clinic in Rochester, Minnesota. Rochester has two main employers, Mayo and IBM, and a reporter can’t spend several days in town without hearing a lot about both. What I heard about IBM was very disturbing. Huge layoffs were coming as IBM tried to transfer much of its U.S. services business directly to lower-cost countries like India and Argentina. It felt to me like a step down in customer service, and from what I heard the IBMers weren’t being treated well either. And yet there was nothing about it even in the local press.
Thanks for the link. I just bought the book.
Thanks for this link.
Just started to read. Interesting!
Just finished ... Exagerrated in many ways but there are many things which ring true.
And Chapter 9 summarizes all my discussions with CIOs.
It's downloading to my tablet as I type this.
It's (mostly) a collection of his blog posts and curated comments, but still worth a read.
Britta Fischer on Surface 3 (4G LTE) is coming at 16:21
Johannes Matzke on Surface 3 (4G LTE) is coming at 14:32
Ingo Seifert on Surface 3 (4G LTE) is coming at 14:10
Markus Dierker on Surface 3 (4G LTE) is coming at 12:29
Frank Müller on Umgekehrte Alex-Warnung at 11:21
Davy Vanherbergen on Umgekehrte Alex-Warnung at 23:50
Ian Bradbury on The Ello Bill of Rights at 23:17
Gerhard Poul on Surface 3 (4G LTE) is coming at 21:22
Stephan Meurer on Beats 1 stream URLs at 18:39
Amy Blumenfield on Beats 1 stream URLs at 18:34
Volker Weber on Microsoft could write off billions on Nokia deal at 17:49
Daniel Haferkorn on Umgekehrte Alex-Warnung at 12:27
Ingo Seifert on Microsoft could write off billions on Nokia deal at 11:32
Volker Weber on Withings imports from Fitbit at 11:06
Volker Weber on Umgekehrte Alex-Warnung at 09:33
Daniel Haferkorn on Umgekehrte Alex-Warnung at 09:29
Chris Hudson on Withings imports from Fitbit at 07:34
Jochen Kattoll on COBO - you are going to hear this at 00:40
Andrew Magerman on Apple Music on SONOS :: How soon is ASAP? at 23:37
Kevan Emmott on Apple Music on SONOS :: How soon is ASAP? at 22:45
Max Nierbauer on Microsoft could write off billions on Nokia deal at 22:34
Jörg Michael on Apple Watch Sapphire vs Glass Display Shoot-Out at 16:23
David Eyre on Umgekehrte Alex-Warnung at 23:46
Volker Weber on Umgekehrte Alex-Warnung at 22:06
David Eyre on Umgekehrte Alex-Warnung at 21:58