The story of this book began in the summer of 2007 when I was shooting a TV documentary called The Transformation Age -- Surviving a Technology Revolution, at the Mayo Clinic in Rochester, Minnesota. Rochester has two main employers, Mayo and IBM, and a reporter can’t spend several days in town without hearing a lot about both. What I heard about IBM was very disturbing. Huge layoffs were coming as IBM tried to transfer much of its U.S. services business directly to lower-cost countries like India and Argentina. It felt to me like a step down in customer service, and from what I heard the IBMers weren’t being treated well either. And yet there was nothing about it even in the local press.
Thanks for the link. I just bought the book.
Thanks for this link.
Just started to read. Interesting!
Just finished ... Exagerrated in many ways but there are many things which ring true.
And Chapter 9 summarizes all my discussions with CIOs.
It's downloading to my tablet as I type this.
It's (mostly) a collection of his blog posts and curated comments, but still worth a read.
Philipp Sury on A few thoughts on Windows 10 at 07:12
Philipp Sury on Skating where the puck was at 06:55
Kai Schmalenbach on A few thoughts on Windows 10 at 01:32
Volker Weber on A few thoughts on Windows 10 at 21:25
Boudewijn Kiljan on A few thoughts on Windows 10 at 21:22
Oliver Regelmann on allocacoc PowerCube at 20:56
Volker Weber on A few thoughts on Windows 10 at 20:41
Martin Kautz on A few thoughts on Windows 10 at 19:50
Ralf ter Veer on Samsung makes a great ad at 17:42
Volker Weber on Compare for size :: vowe's Top 3 at 16:51
Jocheen Kattoll on Ello isn't Facebook at 16:45
Tobias Vogel on allocacoc PowerCube at 16:22
Jochen Kattoll on Ello isn't Facebook at 16:16
Jochen Kattoll on Ello isn't Facebook at 16:15
Peter Meuser on Compare for size :: vowe's Top 3 at 12:57
thorsten ebers on Compare for size :: vowe's Top 3 at 12:00
Volker Weber on Compare for size :: vowe's Top 3 at 11:33
thorsten ebers on Compare for size :: vowe's Top 3 at 11:31
Ole Saalmann on Eleven days without the UP24 band at 11:27
Martin Kautz on BlackBerry Marketing at 10:16
Axel Borschbach on Security Update :: Install this now on your Mac at 09:28
Wolfgang Exler on allocacoc PowerCube at 06:56
Volker Ebel on Ello isn't Facebook at 17:17
Tobias Vogel on allocacoc PowerCube at 17:15
Volker Weber on allocacoc PowerCube at 16:35