The story of this book began in the summer of 2007 when I was shooting a TV documentary called The Transformation Age -- Surviving a Technology Revolution, at the Mayo Clinic in Rochester, Minnesota. Rochester has two main employers, Mayo and IBM, and a reporter can’t spend several days in town without hearing a lot about both. What I heard about IBM was very disturbing. Huge layoffs were coming as IBM tried to transfer much of its U.S. services business directly to lower-cost countries like India and Argentina. It felt to me like a step down in customer service, and from what I heard the IBMers weren’t being treated well either. And yet there was nothing about it even in the local press.
Thanks for the link. I just bought the book.
Thanks for this link.
Just started to read. Interesting!
Just finished ... Exagerrated in many ways but there are many things which ring true.
And Chapter 9 summarizes all my discussions with CIOs.
It's downloading to my tablet as I type this.
It's (mostly) a collection of his blog posts and curated comments, but still worth a read.
Volker Weber on Drucker gesucht at 09:40
Dieter Schmidt on Drucker gesucht at 23:14
Felix Binsack on ConnectED 2015 at 22:12
Wolfgang Flamme on heise online: Mehr Überwachung statt Mehreinnahmen? Schluss mit dem Unfug! at 22:06
Stefan Dreger on Drucker gesucht at 19:32
Hans-Peter Kuessner on ConnectED 2015 at 15:04
Daniel Haferkorn on Perfect Service at 11:08
pierre kerchner on Drucker gesucht at 10:05
Andrew Magerman on Apple CEO Tim Cook on equality at 08:27
Torsten Hoffmann on ConnectED 2015 at 20:36
Mike McPoyle on Apple CEO Tim Cook on equality at 18:08
Bert Oberholz on Drucker gesucht at 16:48
Andrew Magerman on Apple CEO Tim Cook on equality at 15:58
Dirk Steins on Drucker gesucht at 15:47
Volker Weber on Apple CEO Tim Cook on equality at 15:37
mark myers on Apple CEO Tim Cook on equality at 15:33
Ben Poole on Apple CEO Tim Cook on equality at 15:30
Alfons Berger on Drucker gesucht at 15:29
Chris Frei on Apple CEO Tim Cook on equality at 15:13
Haiko Hebig on Drucker gesucht at 14:22
Volker Weber on Apple CEO Tim Cook on equality at 14:03
Martin Kautz on Apple CEO Tim Cook on equality at 13:59
Per Henrik Lausten on ConnectED 2015 at 13:45
Martin Kautz on Drucker gesucht at 13:44
Hubert Stettner on Drucker gesucht at 13:41