The story of this book began in the summer of 2007 when I was shooting a TV documentary called The Transformation Age -- Surviving a Technology Revolution, at the Mayo Clinic in Rochester, Minnesota. Rochester has two main employers, Mayo and IBM, and a reporter can’t spend several days in town without hearing a lot about both. What I heard about IBM was very disturbing. Huge layoffs were coming as IBM tried to transfer much of its U.S. services business directly to lower-cost countries like India and Argentina. It felt to me like a step down in customer service, and from what I heard the IBMers weren’t being treated well either. And yet there was nothing about it even in the local press.
Thanks for the link. I just bought the book.
Thanks for this link.
Just started to read. Interesting!
Just finished ... Exagerrated in many ways but there are many things which ring true.
And Chapter 9 summarizes all my discussions with CIOs.
It's downloading to my tablet as I type this.
It's (mostly) a collection of his blog posts and curated comments, but still worth a read.
Tommy Oustad on Probably not at 18:23
Volker Weber on Lumia 930 vs 1020 at 15:02
Stefan Hempel on Lumia 930 vs 1020 at 11:20
Roland Dressler on Lumia 930 vs 1020 at 10:42
Tim Franz on Lumia 930 vs 1020 at 10:38
Volker Weber on Lumia 930 vs 1020 at 10:06
Roland Dressler on Lumia 930 vs 1020 at 09:07
christian just on Lumia 930 vs 1020 at 06:55
Johannes Matzke on Lumia 930 vs 1020 at 06:35
Ingo Seifert on Lumia 930 vs 1020 at 00:31
volker Weber on Lumia 930 vs 1020 at 22:05
Sascha Siekmann on Lumia 930 vs 1020 at 21:50
Volker Weber on Lumia 930 vs 1020 at 17:22
Johannes Matzke on Lumia 930 vs 1020 at 16:25
Hubert Stettner on The Nokia CR-201 mystery continues at 15:47
Gregg Eldred on Unfortunate AP headline at 21:28
Volker Weber on Lenovo Yoga Tablet 10 HD+ at 17:34
Bernd Schuster on Lenovo Yoga Tablet 10 HD+ at 14:52
Mark Ehmann on Probably not at 12:28
Martin Cygan on Probably not at 10:59
Stephan H. Wissel on Probably not at 09:16
Tom Weeghmans on Probably not at 08:41
Scott Hanson on Probably not at 07:31
Erik Ferrari on Probably not at 01:30
Daniel Naumann on Probably not at 00:40