"Getting people hooked on using Office in a collaborative mode at home is super-important to getting them to use it that way at work," he said. "If you lose the consumer, you lose the enterprise."
IBM has lost this fight long ago, with Notes and with Smartsuite, against Outlook and Office. I am not too optimistic that they can win it with Symphony but they certainly should keep trying. I think that Google is making inroads with GMail but not so much with Docs & Spreadsheets.
It is the difference between a bottom up and a top down approach. Microsoft was and still is successfull in doing it the first way. They always were. Or why do you think installing word, excel and powerpoint on any PC you had without having a license key was so easy for such a long time.
Lotus and later on IBM have no record for doing it this way. And i think that might be the basic reason why IBM simply does not get it.
Steve Mills never made a secret of what he thinks of IBM and the consumer market.
"For the consumer, no. We have made it clear in the market that our orientation is not toward [the consumer]. It is not that we won’t help others serve the consumer, we are happy to do that, but we don’t want to be consumer facing. That is not our forte."
Source: Information Age (2008)
And Symphony repeats many of the mistakes of Open Office. It will be interesting what will happen with Symphony and/or Open Office when IBM takes over SUN (although I am more nervous about MySQL).
@Henning - what do you perceive as the mistakes of Open Office? Are you talking about the product, or the way it is marketed and distributed?
Back in 2007 I wrote
The days when you and I, IT professionals, could dictate the technology used in business purely on its technological merit, including fitness for purpose, are gone. Nowadays, everybody is an IT expert because they all have computers at home. They all run XP or Vista and they are all loaded with lots of Microsoft software.
This is truer now than it was then - the battle for IT users' hearts and minds is won in the home, not the office.
What is true for IBM is also true for Microsoft. Consumer preference for MS is declining with services like Google, alternatives like Apple or Linux, etc. being available. I hear frequently about my user's aversions to Vista and Office 2007 for their personal computing needs. Eight months after our company conversion to Office 2007, the typical opinion is neutral ...or worse.
Good viable alternatives exist. Email is a great example. How many people actually are using Outlook Express at home? I haven’t answered a single Outlook Express question in years. MS will continue to dominate for years with inertia. I believe it to be more a matter of convenience than "hearts and minds."
So, IBM, ironically, has won the home market because there's an IBM processor in every Nintendo Wii, MS Xbox and Sony PS3.....
It's not just at home, it's in the schools, too. There is no other productivity package in schools and universities, that market is owned by Microsoft and taught by your children's teachers. They are spitting out Office Users at an alarming rate.
spitting out Office Users at an alarming rate
That is bad, and not because it is MS-Office -- same goes for any single product. Schools should educate.
Dennis, yes, this is certainly a problem that Msft faces.
Daniel Meyer on It's a tight race for udoq at 15:43
Oliver Müller on It's a tight race for udoq at 09:41
Volker Weber on Neues Design beim Apple Case für das iPhone at 08:14
Volker Weber on It's a tight race for udoq at 08:12
Daniel Meyer on It's a tight race for udoq at 07:48
Marc Poppo on Neues Design beim Apple Case für das iPhone at 19:46
Dirk Stelloh on HP pre-programmed failure date of unofficial/ non-HP ink cartridges :: Myce.com at 17:14
Jens-Christian Fischer on It's a tight race for udoq at 16:56
Eric Bredtmann on It's a tight race for udoq at 10:22
Alvina Hadwen on CleanMyMac 3 at 09:51
Tobias Hauser on Black iPhone vs Jet Black iPhone at 00:18
Volker Weber on Black iPhone vs Jet Black iPhone at 23:54
Tobias Hauser on Black iPhone vs Jet Black iPhone at 23:48
Volker Weber on Plantronics BackBeat Fit at 23:30
Tobias Hauser on Plantronics BackBeat Fit at 23:25
Jörg Weske on Familee at 22:34
John Keys on It's a tight race for udoq at 15:50
Stefanie Wörtche on Flachmann wird flacher at 15:07
Volker Weber on It's a tight race for udoq at 13:20
Karl Heindel on It's a tight race for udoq at 12:43
Volker Weber on It's a tight race for udoq at 12:28
Mariano Kamp on It's a tight race for udoq at 12:27
Volker Weber on Kurswechsel bei IBM at 09:34
Dominique Perarnaud on Kurswechsel bei IBM at 09:19
Volker Weber on Black iPhone vs Jet Black iPhone at 08:25