When I almost joined an IBM webcast

by Volker Weber

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Step 1: Register
Step 2: Confirm your registration
Step 3: Test your setup
Step 4: Test your other setup
Step 5: Learn about the meeting app
Step 6: Install the meeting app
Step 7: Invitation does not load the meeting app
Step 8: Forget it

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Update: just received an email

Dear Participant,

We would like to thank you for joining our recent Reinventing the Inbox: Getting the Most Out of IBM Notes and Domino Social Edition event.

For questions about this event and more information, contact SocialBiz UG.org at reply@socialbizug.org.

Sincerely,
SocialBiz UG.org
Wellesley Information Services

Just for the record, I did not leave 'Participant' as my name, and I was unable to attend. There was no presentation attached.

IBM Marketing at work.

Comments

very embarrassing indeed - especially the error message.
While the mobile browser is might not be supported, there is a SmartCloud App for conferencing. Unfortunately I don't see that advice in the error message / browser check results :-/

PS: Agreed, installing an App might not be a solution for attending an IBM conference once. Still it is an option...

Ralph Siepmann, 2014-01-08 17:34

Installed the IBM app. Filled out the profile. Cannot get from my invitation to the app.

Volker Weber, 2014-01-08 17:43

MobileFirst... so long as it's OUR mobile, not someone else's...

Tom Duff, 2014-01-08 18:31

I asked for the meeting number. Guess what ... App cannot load the meeting. FUBAR.

Volker Weber, 2014-01-08 18:33

MobileWorst

Jeff Gilfelt, 2014-01-08 18:38

"Full Mobile Support" is a PowerPoint bullet, it don't have have to be actually true.

Craig Wiseman, 2014-01-08 18:44

Let's be honest here. Who could possibly expect somebody to watch a webcast on an iPad? That's ridiculous, right?

Volker Weber, 2014-01-08 18:48

Completely ridiculous... There's no market for those iThings... Ballmer said so.

Tom Duff, 2014-01-08 19:06

Most IBM-organised webcasts do not work with the iOS app. And just don't get me started with trying to join them from a Mac...

I wonder whether any IBMers ever use external links/apps to join these webcasts, or if they ever try competitive services such as Webex or GoToMeeting. If they did, they'd know that SmartCloud Meetings are anything but 'Exceptional'...

Stuart McIntyre, 2014-01-08 23:50

Worse is that some of the canned IBM tweets promoting the event were posted *after* the event concluded. Nice topic, but in business, "Execution is everything."

Bill Malchisky Jr., 2014-01-09 16:37

IBM is far from alone in this. Ever tried joining a Teamstudio webinar on Mobile development on a mobile device? They use a version of Cisco WebEx that is not compatible with mobile devices. FUBAR indeed.

Lars Berntrop-Bos, 2014-01-10 09:34

Vowe,

'IBM Marketing'? You'll be telling us that Unicorns exist next.. ;)

---* Bill

Bill Buchan, 2014-01-12 19:35

I have one once been able to use the mobile SmartCloud or Sametime Meeting apps to connect to a meeting on the iPad. Every other time it is the actual computer

Chris Miller, 2014-02-19 17:19

Volker: thank you for your candid feedback and sorry for the less-than-stellar experience you had with the January 6 webcast.

I've forwarded this blog post to the Support team at the Social Business User Group who hosted the webcast on behalf of IBM. We'll try to understand what happened and see how we can significantly improve the experience. In the meantime, we hope you will be able to watch the replay on demand on the SBUG here: http://bit.ly/1fx2BFB

Part of the issue appears (by looking at the conferenceservers.com URL) that a back-level meetings service was used for this particular webcast, and not the new SmartCloud Meetings service that has been available in SmartCloud since late last year.

Jacques Pavlenyi, 2014-03-01 00:55

Well, I tried again: http://vowe.net/archives/014221.html

Volker Weber, 2014-03-01 00:57

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vowe.net is a personal website published by Volker Weber a.k.a. vowe. I am an author, consultant and systems architect based in Darmstadt, Germany.

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