Darwin Online: Immediate Gratification -
by Volker Weber
Darwin Online: Immediate Gratification - Free instant messaging services invade the enterprise. ... Andrews says IT organizations need to decide if such services are exposing their businesses to undue risk. And if so, they must decide if purchasing a commercial IM service will satisfy the needs of employees and provide value to the business. "It's a classic IT problem," says Andrews. "What is it that our business customer requires that is not offered by the enterprise? Is [instant messaging] something that we should offer?"
