Knowledge Networks - Mapping and Measuring Knowledge Creation and Re-Use

by Volker Weber

No one doubts that better management of knowledge within the firm will lead to improved innovation and competitive advantage. Everyone agrees on the goal -- better utilization of internal and external knowledge. It is the approach to this goal that is hotly debated. Many vendors and consultants push a technology-driven approach. "Buy our state-of-art knowledge storage system and you will never again lose knowledge that is vital to the company!", they exclaim. Other consultants emphasize the soft-side of Knowledge Management. "Create a learning culture, that rewards sharing, and knowledge management will take care of itself!", they postulate. There are no silver bullets. Not from the technologists. Not from the culture prophets.

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