This customer is not an idiot

by Volker Weber

Go read this story by Michael O'Connor Clarke. And then let's get out and rewrite all those customer support scripts and applications.


I only see a text "Uninstalled" linking to ""... which turns out to show me the same... :-/

Ragnar Schierholz, 2004-01-17

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I explain difficult concepts in simple ways. For free, and for money. Clue procurement and bullshit detection.


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