Good service from Lotus

by Volker Weber

Last week I complained. Today I was very pleased.

I have asked a product manager to help me out on two of the reviews I am currently writing. He did not only deliver what I was asking for, but also went the extra mile to offer me additional help.

I am impressed. Thank you.

Comments

I'm not surprised nor impressed about the product manager's help: it's for his/her own good if you write a positive review.

I would be impressed if a product manager would take care of good help for 'normal' users of his/her product. Because often normal users have to dial expensive telephone numbers or need contracts to get help from the supplier. Or even worse: pay money to the supplier to report bugs in the supplier's software. :-(

Sander Jonkers, 2007-08-23

Trust me. It is exceptional. And it has happened with more than one PM at Lotus. Which means OTH that somebody else is not doing their job.

Volker Weber, 2007-08-23

Not doing their job? Shouldn't that read the other way around?

Henning Heinz, 2007-08-23

What have you done with the real Volker? :-)

Carl Tyler, 2007-08-23

Henning, not the other way around. The PM does things which are not his job.

Carl, here, here. I am only telling it as I see it. I know this is irritating since it interferes with the friend/foe thinking.

Volker Weber, 2007-08-24

Seriously, where's Volker :-D

Carl Tyler, 2007-08-24

Carl - it's not a girl...... :-)

Bruce Elgort, 2007-08-24

OK, I give up. I am not getting the joke.

Volker Weber, 2007-08-24

Volker, you are really a lucky boy!

I just get the message from IBM Germany that they are not able at the moment (?) to answer my detailed technical questions about Quickr for a review, because they do not have enough knowleged people for such a new (?) product. Some of the questions are around for about 3 weeks...

Peter Meuser, 2007-08-24

Peter, please contact me (ed_brill at us.ibm.com). It's not my product, but I am sure I can help.

Ed Brill, 2007-08-24

Oh, IBM is better listening on vowe.net. :-)

Peter Meuser, 2007-08-24

Peter, Ed is famous for taking responsibilities for things clearly not within his job. We have to be careful not to overload him. It's not like there is only one person at Lotus. ;-)

Volker Weber, 2007-08-24

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I explain difficult concepts in simple ways. For free, and for money. Clue procurement and bullshit detection.

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