Good service from Lotus

by Volker Weber

Last week I complained. Today I was very pleased.

I have asked a product manager to help me out on two of the reviews I am currently writing. He did not only deliver what I was asking for, but also went the extra mile to offer me additional help.

I am impressed. Thank you.

Comments

I'm not surprised nor impressed about the product manager's help: it's for his/her own good if you write a positive review.

I would be impressed if a product manager would take care of good help for 'normal' users of his/her product. Because often normal users have to dial expensive telephone numbers or need contracts to get help from the supplier. Or even worse: pay money to the supplier to report bugs in the supplier's software. :-(

Sander Jonkers, 2007-08-23

Trust me. It is exceptional. And it has happened with more than one PM at Lotus. Which means OTH that somebody else is not doing their job.

Volker Weber, 2007-08-23

Not doing their job? Shouldn't that read the other way around?

Henning Heinz, 2007-08-23

What have you done with the real Volker? :-)

Carl Tyler, 2007-08-23

Henning, not the other way around. The PM does things which are not his job.

Carl, here, here. I am only telling it as I see it. I know this is irritating since it interferes with the friend/foe thinking.

Volker Weber, 2007-08-24

Seriously, where's Volker :-D

Carl Tyler, 2007-08-24

Carl - it's not a girl...... :-)

Bruce Elgort, 2007-08-24

OK, I give up. I am not getting the joke.

Volker Weber, 2007-08-24

Volker, you are really a lucky boy!

I just get the message from IBM Germany that they are not able at the moment (?) to answer my detailed technical questions about Quickr for a review, because they do not have enough knowleged people for such a new (?) product. Some of the questions are around for about 3 weeks...

Peter Meuser, 2007-08-24

Peter, please contact me (ed_brill at us.ibm.com). It's not my product, but I am sure I can help.

Ed Brill, 2007-08-24

Oh, IBM is better listening on vowe.net. :-)

Peter Meuser, 2007-08-24

Peter, Ed is famous for taking responsibilities for things clearly not within his job. We have to be careful not to overload him. It's not like there is only one person at Lotus. ;-)

Volker Weber, 2007-08-24

Recent comments

Nils Michael Becker on satellite für Android ist fertig at 09:36
Stefan Brandl on May Android Updates :: Samsung wins again at 21:03
Manfred Wiktorin on May Android Updates :: Samsung wins again at 20:33
Roland Dressler on How to make boring software look sexy :: Exhibit 1 Microsoft at 13:13
Hubert Stettner on May Android Updates :: Samsung wins again at 12:40
Hubert Stettner on How to make boring software look sexy :: Exhibit 1 Microsoft at 12:39
David Guillaume on May Android Updates :: Samsung wins again at 12:03
Lars Berntrop-Bos on May Android Updates :: Samsung wins again at 11:54
Martin Kautz on Externe SSD mit USB-C für aktuell 88 Euro at 11:07
Volker Weber on May Android Updates :: Samsung wins again at 10:36
Felix Kluge on May Android Updates :: Samsung wins again at 10:35
Thomas Cloer on Vipp 501 :: From my inbox at 10:12
Manfred Wiktorin on satellite für Android ist fertig at 10:05
Markus Heyl on Typ-2-Diabetes lässt sich wohl wieder zurückdrängen #dontbreakthechain at 09:51
Volker Weber on satellite für Android ist fertig at 09:44
Dirk Hagedorn on satellite für Android ist fertig at 09:43
Sami Bahri on No Limits at 07:12
Nick Coenen on No Limits at 02:58
Robert Schneider on Typ-2-Diabetes lässt sich wohl wieder zurückdrängen #dontbreakthechain at 18:28
Armin Grewe on Yancey Strickler :: The Internet is Becoming a Dark Forest at 17:44
Till Nachtmann on Yancey Strickler :: The Internet is Becoming a Dark Forest at 16:33
Volker Weber on Yancey Strickler :: The Internet is Becoming a Dark Forest at 15:22
Volker Weber on If you build barriers, people will build around you. If you are lucky. at 15:07
Armin Grewe on Yancey Strickler :: The Internet is Becoming a Dark Forest at 11:28
Theo Heselmans on If you build barriers, people will build around you. If you are lucky. at 11:13

Ceci n'est pas un blog

I explain difficult concepts in simple ways. For free, and for money. Clue procurement and bullshit detection.

vowe

Contact
Publications
Stuff that works
Amazon Wish List
Frequently Asked Questions

rss feed  twitter  amazon

Local time is 12:51

visitors.gif

buy me coffee

Paypal vowe