Good service from Lotus
by Volker Weber
Last week I complained. Today I was very pleased.
I have asked a product manager to help me out on two of the reviews I am currently writing. He did not only deliver what I was asking for, but also went the extra mile to offer me additional help.
I am impressed. Thank you.
Comments
I'm not surprised nor impressed about the product manager's help: it's for his/her own good if you write a positive review.
I would be impressed if a product manager would take care of good help for 'normal' users of his/her product. Because often normal users have to dial expensive telephone numbers or need contracts to get help from the supplier. Or even worse: pay money to the supplier to report bugs in the supplier's software. :-(
Trust me. It is exceptional. And it has happened with more than one PM at Lotus. Which means OTH that somebody else is not doing their job.
Not doing their job? Shouldn't that read the other way around?
What have you done with the real Volker? :-)
Henning, not the other way around. The PM does things which are not his job.
Carl, here, here. I am only telling it as I see it. I know this is irritating since it interferes with the friend/foe thinking.
Seriously, where's Volker :-D
Carl - it's not a girl...... :-)
OK, I give up. I am not getting the joke.
Volker, you are really a lucky boy!
I just get the message from IBM Germany that they are not able at the moment (?) to answer my detailed technical questions about Quickr for a review, because they do not have enough knowleged people for such a new (?) product. Some of the questions are around for about 3 weeks...
Peter, please contact me (ed_brill at us.ibm.com). It's not my product, but I am sure I can help.
Oh, IBM is better listening on vowe.net. :-)
Peter, Ed is famous for taking responsibilities for things clearly not within his job. We have to be careful not to overload him. It's not like there is only one person at Lotus. ;-)
