Does anybody see why this is funny?

by Volker Weber

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Dunno about funny..but shouldn't social networking software be simple enough to use without training?

Colin Williams, 2009-02-19

[Drum roll] You hit the nail.

Volker Weber, 2009-02-19

Shouldn't a word processor? But lots of people want training on Word.

Richard Schwartz, 2009-02-19

Are suggesting LotusLive is as complicated as Word? :-)

Volker Weber, 2009-02-19

Word is complicated?

Daniel Haferkorn, 2009-02-19

Actually, if you look at Facebook, Twitter, GoogleTalk, etc, they all have getting started documentation.

Glen Salmon, 2009-02-19

@Glen - I used all of those tools without needing training..they are simple and I see/got some benefit straight away. LotusLive is, well, I don't know what it is..

Colin Williams, 2009-02-19

You need training. Obviously. Or LotusLive needs some serious UX testing. :-)

Volker Weber, 2009-02-19

LotusLive is, well, I don't know what it is..It’s an alpha product, that’s what it is (which is fine: it should be clearly labelled as such however).

I wonder whether the training covers what it theoretically does, or what it actually does?

Ben Poole, 2009-02-19

The point is, it should be obvious. But it isn't.

Volker Weber, 2009-02-19

So Vowe, why does Porsche offer driving schools or Nikon photography classes? Then again, I'd rather go to either of those than software training.

Alan Lepofsky, 2009-02-19

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It must be a cult - either esoteric or marketing, or both.

Moritz Schroeder, 2009-02-20

It's more like a bow to corporate purchasing policies: software only can be bought if training is offered (regardless it is actually procured).
:-) stw

Stephan H. Wissel, 2009-02-20

I'm saying nothing, I had to be taught how to use flickr

Ben Rose, 2009-02-20

Maybe it's much more simple - it may just be a way to sell some more trainings for IBM Education ? I mean - evreyone rides the SaaS train as good as he/she can...

Heiko Voigt, 2009-02-20

I use a lot of things like social networking sites. I'm not convinced I get the most out of them though. I'm also fairly sure that I would find it difficult to persuade a business to invest time and resource into using them.

Jonathan Lewis, 2009-02-20

Jonathan, that is a completely different, and quite interesting discussion.

I would think it is very hard to sell social software to businesses in this economic climate. At least I would not buy any ... But I am often wrong.

I just found this invitation funny. It has always been a Notes thing that the user needed education to "get it". Every time somebody complained that Notes was not doing what they wanted, somebody else would claim the individual lacked proper training. I just hope for IBM that LotusLive does not fall into the same trap. What do you think: how many people get the difference between contacts and profiles without explanation?

Volker Weber, 2009-02-20

While I won't say that LotusLive is perfect, you have to remember that this is more of a "Business 2.0" social network: the target audience for these services are business class users that would benefit from instructor-led/hand-holding walkthroughs on getting started where Facebook/MySpace/et al are geared to the everyperson who - since it's not specific for their job and thus they are doing this on their own time - can sit back and RTFM.

While there are definitely some UX issues with the offering, the fact that they're providing walkthroughs should be something you point out as a good thing...

I kinda wonder if IBM is just "damned if they do, damned if they don't" in some circles.

But hey.. at least you didn't curse!

Chris Toohey, 2009-02-20

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I explain difficult concepts in simple ways. For free, and for money. Clue procurement and bullshit detection.


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