From my inbox
by Volker Weber
Hi..
i came across your website.. basically i need some pro-advice on calendar issues with lotus notes..
Hi..
any help would be appreciated...
That's the problem. It never is.
Comments
Right. It never is.
Just send them here.
http://www.ibm.com/developerworks/lotus/community/
I'm afraid they have to come across that website themselves.
not quite sure what you mean... They do not want to pay for the advice?
>>any help would be appreciated...
>That's the problem. It never is.
Never is a pessimistic word. Some people just need a nudge in the right direction and go on their own then. Granted, the vast majority of people are not in this category.
Andrew, you'd be happy to get a thank you note.
€0,10 advice to calendaring issues with notes: get rid of it.
1) they will never get it 100% right ("right", as in iCal, Google Calendar,...)
2) if they get it at least 80% right, they'll introduce some bug or feature set (which somehow equals for Lotus Development *cough*) and fuck it up in a way previously unthought of
Got it.
And yes, you are right. I freelance as third-level support, and when I solve problems for end-users perhaps 5% write back to say "Yes, thankyou, it works now".
Actually, the more you charge, the more likely you are to get feedback.
> The more you charge ...
True, and you are treated more respectfully and taken less for granted.
It's a bit strange.
What's also strange, in general, is this false sense of entitlement on the web. And that some feel others owe them something.
And in particular, I feel confident that the questioner feels like you owe him an answer and you otherwise are selfish.
