TomTom GO LIVE 1000: some disappointments

by Volker Weber

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I generally like the new TomTom device. But there are a few things that bother me:

  1. Today I checked the traffic situation around Frankfurt on routes.tomtom.com and found a major traffic jam on my intended route. In the car however, the TomTom GO LIVE 1000 did not show any problems after updating the traffic information. Guess what? Routes.tomtom.com was right. Instead of trusting the PND I routed my way around the situation from the top of my head. The device kept on updating its traffic data, but it never showed the traffic jam that was there, and was also shown on routes.tomtom.com. vowe wins, GO loses.
  2. MyTomTom, the new online update service is bad. At first it tells you "no update". Then it updates itself (full install), then it tells you there are updates. Then it won't tell you what it is installing. That is exactly what I do not want. Tell me what you want to do, and then let me decide whether I want that. Otherwise I won't ever be connecting my device again.
  3. Look at these FAQs (german). None of this is available: backing up, adding POIs, purchasing maps, downloading voices, managing maps, activating promotions (service cards, etc), map share corrections, sharing favorites, speed cameras.

Tell you what: this thing isn't done yet. It was rushed to the market to meet the Xmas season. I am sure it will become more useful as things evolve.

Comments

Exactly the reason that I sent mine back (tried it twice, that's it for me). Not even mentioning that it did a reset every 20 minutes during a trip last week (which they say is fixed now, but hey - can't have that in a GPS, this has to be reliable!).
Also, see http://www.gadgetguy.de/2010/11/03/tomtom-go-1000-live-when-customer-beta-testing-goes-too-far/

Frank Köhntopp, 2010-12-14

There are problems with TomTom updates, I have the new 1000 live, but cannot update anything, please see below a press release detailing the problem.


As promised, here is the bulk of the press release giving release dates and the services timetable for My TomTom devices:

"On Tuesday 16 November 2010, TomTom held a webinar (an online seminar) regarding MyTomTom with forum administrators, some PR representatives & TomTom gurus. A brief overview of this is included below. Participants were able to openly ask questions.

In September 2010, TomTom committed to keeping users informed about the latest developments within ‘MyTomTom’ - TomTom’s new online interface. This update is part of that promise.

Features updates

* Latest Map Guarantee and Speed cameras will be available towards end of the year
* 3rd party Points of Interest will be enabled by end January 2011
* Latest Map Guarantee - extended from normal 30 days to 90 days for the GO 1000 series and Via ranges
* Itinerary Planning will be available in Q2 2011, as part of a scheduled feature release

We know that there are a lot of passionate users of our products and businesses’ using our file formats and we greatly value their feedback, directly and also online via the forums. We are actively listening - and addressing - all productive views and comments where feasible.

Today we want to give more detail about our promise to enable 3rd party POI support. We are now able to communicate that we will put-in-place a web-browser based solution, served by the PND, for management of 3rd party POI content. Our goal is to have this offering in place by end January 2011.

In the future, we are planning to go further by making available easy editing and exporting tools for POIs and other kinds of content used on our devices."

Martin Pugh, 2011-01-06

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