Two reasons Lotus sales might look worse than they could be

by Volker Weber

Afaik, there are two technical reasons that hurt Lotus:

  1. IBM Forms and Websphere Portal are sold through the Lotus business. They are expensive products so sales people like to push them. However, they are reported under the Websphere brand.
  2. IBM does not compensate for renewals. There is no reason for sales people to push renewals into the mid market. When was your last visit?

Take this with a grain of salt. IBM does not really give me that information directly.

Comments

1) That info has been anecdotally out there for a long time. I'd be interested to know if the development costs/sales of Portal are included in the Lotus or WebSphere numbers. Also, much of Lotus product sales into large customers are bundled with Portal in Accelerator packages (Connections, Quickr, Sametime etc). If love to know if those numbers make it into the Lotus figures properly.

2) That is true in almost all cases, and massively damages existing Lotus customer relationships. Worse, IBM partners are also now very badly compensated for renewals, so almost the only ones that have an incentive to call for renewals are few telephone-based renewals teams around the world. I've always preached that 'a customer is for life not just for Christmas' given IBM's bizarre Q4 net-new focus, this only gets worse year on year.

However, these are small details really. It is the trend in the numbers over the past 5 years that tells the tale.

Stuart McIntyre, 2011-04-21 13:29

IBM Sales LEADS with, "Let us help migrate you to Exchange" instead of, "Let us show you why your investment in Notes was the right call and why more investment will be equally effective." They also don't bother talking to the people on the proverbial front lines before they waltz in with their spiel about Portal and LotusLive. Their incompetence is matched only by their arrogance. But no, I'm not bitter at all...

Rob McDonagh, 2011-04-21 16:25

Rob, are you freaking kidding!?

Tim Paque, 2011-04-27 00:11

Ha! Not even a little bit. If anything, I understated it...

Rob McDonagh, 2011-04-27 03:34

Recent comments

Martin Cygan on Installing iOS 11 Public Beta at 10:17
Detlev Pöttgen on Installing iOS 11 Public Beta at 10:10
Harald Gärttner on Installing iOS 11 Public Beta at 09:53
Karsten Lehmann on Installing iOS 11 Public Beta at 09:49
Christian Ott on Habits are stronger than goals #dontbreakthechain at 22:13
Volker Weber on Nokia rebrands Withings at 10:13
Gärttner Harald on Nokia rebrands Withings at 00:17
Richard Schwartz on Habits are stronger than goals #dontbreakthechain at 01:04
Thomas Lang on Nokia rebrands Withings at 22:26
Thomas Lang on Nokia rebrands Withings at 20:18
Matthias Lorz on Sonos :: How it started at 17:15
Volker Weber on Habits are stronger than goals #dontbreakthechain at 13:46
Joe Litton on Habits are stronger than goals #dontbreakthechain at 13:43
Volker Weber on Habits are stronger than goals #dontbreakthechain at 09:26
Jochen Kattoll on Habits are stronger than goals #dontbreakthechain at 01:46
Dieter Schmidt on Habits are stronger than goals #dontbreakthechain at 00:28
Heiko Müller on Habits are stronger than goals #dontbreakthechain at 22:37
John Keys on Sonos :: How it started at 00:15
Wolfram Müller on Nokia rebrands Withings at 19:10
Hendrik Blees on The 1+ reality distortion field at 16:10
Christian Holsing on Nokia rebrands Withings at 13:25
Volker Weber on Nokia rebrands Withings at 11:39
Hubert Stettner on Nokia rebrands Withings at 09:46
Joachim Bode on The 1+ reality distortion field at 09:40
Mariano Kamp on Nokia rebrands Withings at 07:47

Ceci n'est pas un blog

I explain difficult concepts in simple ways. For free, and for money. Clue procurement and bullshit detection.

vowe

Contact
Publications
Amazon Wish List
Frequently Asked Questions

rss feed  twitter

Local time is 10:44

visitors.gif