When this happens, it's game over

by Volker Weber

ZZ3EE6C93C.jpg

The update history will only tell you that the update failed. You can try the update again, and it will fail again. Ad infinitum. You will see the "downloading" message very briefly, followed by "installing". That gives you a hint. The device caches the download. And those files are broken. There is no escape, but to find those files in a hidden directory, that you don't have access to, unless you install a file manager that will show you these files. And then you need to know their name. That's beyond what most people can do.

Comments

How about resetting the device to the factory setting? That should clean the cache.

Daniel Haferkorn, 2011-08-19 08:50

Have you tried installing only one update at a time? This has worked in the past, only select and install the updates one by one.

Hubert Stettner, 2011-08-19 08:51

Yes, that will clean the cache. And everything else.

Volker Weber, 2011-08-19 08:52

Hubert, that does not change a thing. I skips the download for the first file and then fails.

Volker Weber, 2011-08-19 08:53

Bummer. Sory for you.
On the plus side, it might be a good idea to give it a fresh start anyway. And you can do a backup before, do the updates and then restore settings or all, if you want.

Hubert Stettner, 2011-08-19 09:02

It's not a problem for me. I plan to return a couple of phones to Nokia next week anyway. I just mention this so that others are not stuck at this point.

Volker Weber, 2011-08-19 09:04

I managed to get those updates installed, just don't ask me how I did it. Just kept trying, Maybe the OVI suite update helped.

Vince Schuurman, 2011-08-19 10:41

I managed as well. You just have to wonder why Nokia cannot provide an escape from this failure loop.

Volker Weber, 2011-08-19 10:46

oh well....
I still have more then 3 weeks to wait for this "Anna" update, Nokia is punishing me for buying unlocked @Amazon...

Volker, I guess the update is not very exciting anyway apart from the qwerty in portrait mode or is there something exciting in there?

Andre Hausberger, 2011-08-19 20:04

Even if they can. It's beyond of what most people WANT to do. Nokia never got their update thingy right.

Johannes Matzke, 2011-08-19 21:15

Andre, it makes the phone much nicer all around. The other big change is the new web browser. Now there are only two things that make the N8 less useful for me: no apps for Sonos and G+.

Volker Weber, 2011-08-20 08:57

One must be a true Nokia lover trying so hard :-)

Markus Dierker, 2011-08-20 13:40

There is a know solution to this problem.

See the page 5 on Discussions Main Page > Software > Software Updates > Anna package 1/2 & 2/2 error

http://discussions.nokia.ie/t5/Software-Updates/Anna-package-1-2-amp-2-2-error/td-p/1115901/page/5


Install these in this sequence:


http://download.arrow.nokia.com/p/d/fds_arrow/1108/1208/e7f4-23a6-4eae-8917/qt.sis

http://download.arrow.nokia.com/p/d/fds_arrow/1108/1208/bc23-c3ca-40bc-8cc1/qt_pu.sis

http://download.arrow.nokia.com/p/d/fds_arrow/1108/1208/4638-a712-4887-be57/qtwebkit.sis

http://download.arrow.nokia.com/p/d/fds_arrow/1108/1209/d4d9-5dd2-4310-8e83/qtwebkit_pu.sis

http://download.arrow.nokia.com/p/d/fds_arrow/1108/1208/87bc-4d6d-44e0-b6d9/qtmobility.sis

http://download.arrow.nokia.com/p/d/fds_arrow/1108/1209/efdb-69a8-44ce-81c2/qtmobility_pu.sis

This is basically downgrading qt and then upgrading it.

Then go to Software Update and try to install update.

Many thank's to Nokia support guy bipul_fx

Jorma Heikkuri, 2011-08-20 18:29

Recent comments

Jochen Kattoll on Google veröffentlicht Riesen-Patch-Paket für Android at 18:23
Volker Weber on Google veröffentlicht Riesen-Patch-Paket für Android at 18:15
Jochen Kattoll on Google veröffentlicht Riesen-Patch-Paket für Android at 18:13
Horia Stanescu on Google veröffentlicht Riesen-Patch-Paket für Android at 17:25
Volker Weber on Your questions about the AirPods at 17:11
Jerome Rauch on Your questions about the AirPods at 17:04
Jerome Rauch on Controlling your music from your Apple Watch at 17:02
Sven Semel on Was ich von Frau Brandlinger gelernt habe at 17:02
Roland Dressler on Was ich von Frau Brandlinger gelernt habe at 15:40
Thomas Einwaller on Your questions about the AirPods at 13:06
Stefanie Wörtche on Was ich von Frau Brandlinger gelernt habe at 12:25
Daniel Meyer on Your questions about the AirPods at 11:35
Mathias Ziolo on This is your AirPod control at 09:38
Volker Weber on This is your AirPod control at 09:16
Mathias Ziolo on This is your AirPod control at 09:09
Lars Berntrop-Bos on Was ich von Frau Brandlinger gelernt habe at 09:02
Chris Frei on Yolocaust at 08:45
Daniel Meyer on This is your AirPod control at 08:36
Karl Heindel on This is your AirPod control at 08:17
Tobias Vogel on Billboard: New Sonos CEO Patrick Spence Looking Ahead at 07:47
Daniel Meyer on This is your AirPod control at 07:08
Daniel Meyer on This is your AirPod control at 07:02
Volker Weber on Surface Pro 4 :: JustWrite at 23:50
Haiko Hebig on Surface Pro 4 :: JustWrite at 22:48
Volker Weber on Was ich von Frau Brandlinger gelernt habe at 22:39

Ceci n'est pas un blog

I explain difficult concepts in simple ways. For free, and for money. Clue procurement and bullshit detection.

vowe

Contact
Publications
Amazon Wish List
Frequently Asked Questions

rss feed  twitter ello  instagram

Local time is 02:50

visitors.gif