My brand new Lumia 1020 needs to see the doctor

by Volker Weber


I destroyed one microphone when setting up the phone last week. Somehow I was too distracted to get it right. Can you see the mistake I made?

My only consolation is the Dilbert principle: we are all idiots, just not all of the time.


You tried to push the SIM in the microphone slot? Kind of? :-)

Bahne Carstensen, 2013-09-19

I didn't just try. Since the tray would not come out, I pushed really hard.

Volker Weber, 2013-09-19

Hah! I did the same with my first iPad, though i pushed not that hard ;-)

Frank Müller, 2013-09-19

My test unit had a sticker above the mike, which I did not (yet) remove. Lucky me. And good luck to you for a quick repair or swap!

Thomas Cloer, 2013-09-19

It was a relatively dark room with a lot of people. I removed alls stickers because I knew what I was doing. Right? RIGHT.

i am going to send it in over the weekend and hope for a quick repair.

Volker Weber, 2013-09-19


Ingo Seifert, 2013-09-19

Wenn Du Interesse an einer schnellen Reparatur hast, dann kann ich bei einem Geschäftspartner von mir anfragen ob die das schnell zwischenschieben können. Die sind zertifizierter Nokia-Reparaturpartner ( Soweit ich das mitbekommen habe sind die schon auf alle neuen Lumias geschult und haben die Ersatzteile vorrätig.

Ralph Hammann, 2013-09-19

Ah, so ein Ärger - doofe Sache das. Wobei das mit den identischen Löchern nicht ganz glücklich gelöst ist, beim 920 ist das besser (

Hubert Stettner, 2013-09-19

truly NOT a pokayoke... :-( if the operator in the Nokia factory had to set up the sim, they would have made the hole differently because of the high scrap rate...

Felix Kluge, 2013-09-19

Had to look that one up. Poka-yoke is a Japanese term that means "mistake-proofing".

Volker Weber, 2013-09-19

yes - so pokayoke would have been „mic-hole smaller than simtray-hole and simtray-tool bigger than mic-hole“... and Nokia would have proved this, if the Sim would be assembled in the Nokia factory...

Felix Kluge, 2013-09-19

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I explain difficult concepts in simple ways. For free, and for money. Clue procurement and bullshit detection.


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