Dyson calls back AM04 and AM05

by Volker Weber

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There is a recall for the Dyson AM04 and AM05.

We’re voluntarily recalling all AM04 and AM05 heaters due to a potential safety issue. Out of a million heaters sold worldwide, we know of a small number that have short-circuited resulting in a small fire contained within the machine. There have been no instances of injury or property damage, but safety is our first priority.

Goto this website and enter your serial. If it needs to be serviced, Dyson sends you a box, picks it up, fixes it and also gives it a free full service and clean. Then they'll deliver it back to you, along with a new 2 year guarantee covering parts and labour.

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Comments

Meiner ist dabei. Danke für den Superhinweis.

Yves Luther, 2014-03-18 12:42

There is a certain irony to this tale.

Last year an episode of the "Fake Britain" TV show screened in the UK and featured a lady who had bought a Dyson fan unit online. It developed a fault and, when she reported it to Dyson, it turned out to be a fake. It was sold as genuine, it was branded Dyson and the box said Dyson too. Dyson told her she had bought a fake.

James Dyson himself appeared on the TV show and warned people against buying cheap copies from the Far East as they didn't have the same build quality. Not only were they made from cheaper components but they didn't have the same quality checks or safety standards.

Now Dyson is recalling over a million units due to safety related issues. The exact same reason he told people not to buy fakes. What happened to all that testing we pay a premium for?

Ben Rose, 2014-03-18 14:38

Have you ever been involved in testing? If you have, what have been your results on false negatives?

Volker Weber, 2014-03-18 14:45

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