Matte coating coming off the Zinken

by Volker Weber

ZZ3B181900

My Urbanears Zinken is about eight months old and it's showing wear. It's not as obvious as the photos suggest but the matte coating is coming off the headband. The earpieces and the hinges are ok. It's just the headband itself. Looks like a manufacturing problem. I am going to see how support will handle this and provide an update.

ZZ2CDBDA29

Update:

Jawbone support responded within a few hours and asked for my receipt and a few other pieces of information. One they had verified this, I got my final instructions:

Thanks for the requested info. Can you please pull of the left ear cushion and give me the number/letter code that may be on a sticker on the left ear piece? Thanks.

Finally, please extend one of the ear pieces and snap off the arm. Please send me a photo that shows the headphones are totally destroyed and there is no possibility of repair or future use. Once I see the photo of the totally damaged headphones, I will place an order for your new headphones through www.urbanears.com. Thanks.

While it makes sense not to return a broken device, this hurt a little. "Kill that cat and I send you a new one."

Update:

The Zinken was replaced with a brand new one in retail packaging.

Comments

Same here. Also the cable will break at the remote. Mine are a few months older than yours, so make sure they replace the cable as well, even if it's not broken yet.

Lino Helms, 2014-09-10 15:32

Recent comments

Stefano Benassi on DNUGcomes2me at 13:10
Oliver Regelmann on Notes/Domino: Neues Leben für die Kollaborationsplattform at 22:54
Stuart McKay on DNUGcomes2me at 22:10
Hubert Stettner on Lindt :: Oh yeah at 20:20
Volker Weber on Notes/Domino: Neues Leben für die Kollaborationsplattform at 16:30
Markus Dierker on Notes/Domino: Neues Leben für die Kollaborationsplattform at 16:21
Mark Barton on DNUGcomes2me at 14:37
Lutz Haller on DNUGcomes2me at 14:08
Volker Weber on Lindt :: Oh yeah at 11:52
Andrew Magerman on Lindt :: Oh yeah at 11:02
Lars Berntrop-Bos on Lindt :: Oh yeah at 08:32
Ragnar Schierholz on Lindt :: Oh yeah at 22:42
Stephan H. Wissel on DNUGcomes2me at 17:34
Volker Weber on DNUGcomes2me at 12:05
Henning Heinz on DNUGcomes2me at 10:01
Markus Dierker on DNUGcomes2me at 08:21
Axel Koerv on #dnug45 im darmstadtium at 19:52
Volker Weber on Elgato Eve Flare :: Erste Eindrücke at 19:18
Thomas Cloer on Elgato Eve Flare :: Erste Eindrücke at 17:34
Jochen Kattoll on Sonos, AirPods, Plantronics. Und Podcasts. at 12:40
Stephan Perthes on Elgato Eve Flare :: Erste Eindrücke at 10:49
Oswald Prucker on #dnug45 im darmstadtium at 10:17
Volker Weber on #dnug45 im darmstadtium at 09:44
Ingo Spichal on #dnug45 im darmstadtium at 09:14
Hendrik Brunn on Elgato Eve Flare :: Erste Eindrücke at 23:23

Ceci n'est pas un blog

I explain difficult concepts in simple ways. For free, and for money. Clue procurement and bullshit detection.

vowe

Contact
Publications
Stuff that works
Amazon Wish List
Frequently Asked Questions

rss feed  twitter amazon

Local time is 17:09

visitors.gif

buy me coffee