The Human Equation Every IBM Analyst Needs To Compute
by Volker Weber
This story is from my book, A View from Beneath the Dancing Elephant: Rediscovering IBM's Corporate Constitution. It is the story of one twenty-four hour period within IBM's most profitable division - IBM Software Group ((SWG)). The number of these 24 hour periods that have occurred over the last fifteen years are innumerable. Their human toll is incomprehensible.
I have too many friends in this place not to care.
Comments
But worst of all, it arrived in the form of hundreds of automated e-mail replies that "this user is not listed in the Domino Directory" ...
Yep
Martin Hiegl, 2015-02-12
Horrible story, familiar to all IBMers, past and present.
I'm actually surprised they're still using Domino for email, though...
Bob Balaban, 2015-02-12