Microsoft won't fix 'Sleep of Death' bug

by Volker Weber

Despite its popularity, the future of Surface — particularly the Surface Pro 4 and the Surface Book — may depend on Microsoft’s ability to address a reliability issue now known colloquially by an alarming number of users as “Sleep of Death.”

I am really happy with the Surface 3, but Surface Pro 4 and Surface Book appear to have serious issues.

More >

Comments

Ich denke, das Problem liegt immer noch bei Intel und den Treibern für alles rund um Broadwell. Ist aber alles schon deutlich besser geworden seit Paul Thurrott von "Surfacegate" schrob, insofern habe ich auch die Hoffnung noch nicht aufgegeben. Und angesichts der Boot-Zeiten meines SP4 klicke ich halt einstweilen noch "Herunterfahren", statt einfach die Tastatur zuzuklappen.

Thomas Cloer, 2016-05-29

Das ist eine Möglichkeit, wenn man schon so ein Gerät hat. Wenn man noch keins hat, sollte man vielleicht überlegen, etwas funktionierendes zu kaufen.

Volker Weber, 2016-05-29

I'm on the Surface subreddit pretty often so I know some people have had a lot of Surface Book problems, but I had one of the original batch of Surface Books (got it the day they shipped) & had no major problems with it until recently when I got a dock & it refused to recognize the dock. I did a bunch of troubleshooting (including getting a second dock & testing it & resetting the Surface Book), then went to the Microsoft Store and ended up leaving there 10 minutes later with a brand new Surface Book. I didn't tell them I was an employee or anything (not sure if that would have made any difference at all). So, my experience with the Surface Book has been great. It has definitely gotten better as the Win10 updates have come out, but I have not experienced the returning from sleep problem that many describe & any issues I've had have mostly been inconveniences. That being said, I would never recommend a "civilian" get a new piece of hardware (or software) on its 1.0 version. I think the Surface Book is stable now, but for the wary, you may want to wait until the next version ships. For me, I am very happy with it.

Amy Blumenfield, 2016-05-29

Ich vermute auch, es liegt an Skylake und betrifft nicht jedes Gerät.

Den Sleep of Death kann man zuverlässig vermeiden (zumindest beim Surface Book in der Firma und meinem privaten Pro 4):
Die Energiespar- und Powerknopfoption von Standby auf Ruhezustand umstellen.

Vor zwei Monaten beim großen Firmware-Update aufgeschnappt, eingestellt und seitdem kein einziges Mal mehr vorgekommen.

Dank Windows Hello dauert es vom Anschalten bis Loslegen trotzdem < 10 Sekunden.

Wer trotzdem den Standby-Modus über mehrere Tage nutzen möchte: die Option zum Aufrechterhalten der Verbindung im Standby deaktivieren. Wake on WLAN braucht man im privaten Umfeld seltener als es Router mit kaputtem WMM Power Save (U-APSD gibt.

Dann bleibt nur noch der gelegentlich schwarze Schirm beim Aufwachen aus dem Standby. Hier wird über Datenverlust durch Powerknopf-Reset gemeckert. Man kann aber üblicherweise übers Netz (z.B. per RDP) auf das Gerät zugreifen und so seine Daten speichern.


Schön ist das nicht und die Amazon-Bewertung spiegeln das wieder obwohl beide Geräte definitiv die beste Hardware darstellen, die man zur Zeit für Geld kaufen kann. Wer mit dem Ruhezustand leben kann, geht allerdings kein großes Risiko ein; dann läuft's wie geschmiert. Die anderen Kinderkrankheiten zum Release sind mittlerweile vollständig ausgeräumt (Okay, das Surface Dock ist noch etwas zickig bei einigen Displayport Adaptern).

Ralf ter Veer, 2016-05-29

Both my daughter and nephew have been hit with the Sleep of Death, one on an SP3 and the other an SP4. In both cases, they thought the device was completely broken because it would not start back up. In both cases, I fixed it easily enough after a quick Google. My vague hypothesis was that some of the many, many updates the SPs automatically load (and I don't try to block them - high school kids need the safety patches asap) were failing to load properly. On my own SP, I control the patching and updates manually and I've never had an issue. But in any case, the kids and their friends have confirmed that the "Dead Surface" issue is pretty common at school. MS has a great product here, but they really ought to devote some serious attention to fixing this issue before people give up on them.

Rob McDonagh, 2016-05-29

I got hit with the Sleep of Death as well but found that a complete rebuild fixed it. When the "firmware" installs happen they don't necessarily all take apparently so gong back to the start and reinstalling them seems to fix it.

Once it got fixed I really like the Surface Book.

Matt White, 2016-05-29

Mmmh interessant über Probleme zu lesen die man selbst nicht hat. Nach einem gefühlten Dutzend von Firmware Updates kann ich mich nicht entsinnen in den letzten x-Wochen auch nur einmal ein Problem mit dem Standby gehabt zu haben. Ich habe ein Surface Pro 4 als Hardware.

Fakt ist aber auch, dass der dieser "connected Standby" Modus der bei Ipads/Android Devices das Normalste auf der Welt darstellt, bei Intel basierenden Windows PCs wohl mächtig Zicken macht. Ich kann z.B. nicht empfehlen, sein SP4 mit einen Handy zu tethern und dann vergessen, das wieder aus zu machen. Das saugt dann mächtig Strom im Standby. Was man schon daran sieht, dass die Tether Verbindung permanent an bleibt obwohl das SP4 "aus" ist.

Roland Dressler, 2016-05-30

In addition to use Hibernate instead of Standby there's a second must-know - the M$ Surface Diagnostic Tool: https://technet.microsoft.com/en-us/itpro/surface/surface-diagnostic-toolkit

You should at least check the Windows Update section. My fully patched Pro 4 was offered another Intel Graphics driver which fixed the crash&recovery after disconnecting external displays.

Ralf ter Veer, 2016-05-30

Using a SP4 at work and a MacBook Pro at home, I'd go with the Mac any second without hesitation. The SP4 works fine in general ... "in general" is the main issue and annoyance, because my Mac pretty much works all the time without creepy workarounds I so had gotten used to in the Windows world, that I thought it's normal. It's not. It's crappy engineering, and I decline getting used to it. Granted, to a big extent that's a Windows problem, not a hardware thing. But it comes with the hardware.

The SP4 (hardware) has some very good features, no question. However, if you tried to log into your machine looking weird at your computer (in a business meeting), so it can successfully recognize your lovely face, you most likely do the same I did and switch that feature off. In 5-10 years, it's probably good enough to work properly.

I cannot remember how many attempts I've made over the years since V 2.1 to embrace Windows, and I have been disappointed every single time. One of the biggest with the SP4: try RDP into a Windows Server ... can you identify the login without using an extra set of magnifying glasses? Same with Java software that the company uses and that does not enlarge according to my Windows settings ... no such problems on my Mac.

Stefan Heinz, 2016-06-05

Recent comments

Samuel Orsenne on Ed Bott :: How to master Microsoft's free cloud storage at 15:08
Volker Weber on Ed Bott :: How to master Microsoft's free cloud storage at 12:08
Axel Koerv on Ed Bott :: How to master Microsoft's free cloud storage at 11:59
Volker Weber on Puzzling Surface Health Report at 10:59
Markus Dierker on Puzzling Surface Health Report at 09:51
Frank van Rijt on Ed Bott :: How to master Microsoft's free cloud storage at 08:29
Stephan H. Wissel on Puzzling Surface Health Report at 02:57
Volker Weber on A hot Apple autumn at 19:45
John Head on A hot Apple autumn at 19:21
Johannes Matzke on A hot Apple autumn at 16:28
Uwe Brahm on Microsoft Office 365 :: Dilettantischer Service at 15:41
Volker Weber on Microsoft Office 365 :: Dilettantischer Service at 15:25
Torben Volkmann on Microsoft Office 365 :: Dilettantischer Service at 15:13
Jens Nullmeyer on A hot Apple autumn at 15:09
Ingo Harpel on Microsoft Office 365 :: Dilettantischer Service at 14:46
Ragnar Schierholz on Microsoft Office 365 :: Dilettantischer Service at 13:50
Hubert Stettner on Microsoft Office 365 :: Dilettantischer Service at 10:02
Stefan Dorscht on Microsoft Office 365 :: Dilettantischer Service at 09:56
Heiko Voigt on Microsoft Office 365 :: Dilettantischer Service at 09:55
Moritz Dahlmann on Microsoft Office 365 :: Dilettantischer Service at 08:57
Volker Weber on Microsoft Office 365 :: Dilettantischer Service at 08:23
Jan Tietze on Microsoft Office 365 :: Dilettantischer Service at 00:32
Axel Koerv on Microsoft Office 365 :: Dilettantischer Service at 23:33
Roland Dressler on Dichtung und Wahrheit am Internetanschluss at 20:15
Marc Beckersjuergen on Dichtung und Wahrheit am Internetanschluss at 18:57

Ceci n'est pas un blog

I explain difficult concepts in simple ways. For free, and for money. Clue procurement and bullshit detection.

vowe

Contact
Publications
Stuff that works
Amazon Wish List
Frequently Asked Questions

rss feed  twitter  amazon

Local time is 08:03

visitors.gif

buy me coffee