VanMoof fights back

by Volker Weber


It’s 6pm and while most of Europe are clocking off for the day, our bike hunter Marc’s day is just getting started. After a frustrating 12 hours trying to track down a stolen SmartBike in Paris, suddenly its anti-theft tracking springs to life again. There’s just one problem. It’s now 296km from where it was stolen, in an infamous (read: terrifying) neighbourhood in Brussels.

VanMoof promises to track down your stolen SmartBike/Electrified S in two weeks, and if they can't find it, to replace it.

Update: as Ben has pointed out. VanMoof only replaces the SmartBike if they cannot find it. They do make an attempt to recover the Electrified S but you don't get a new one if they would fail.

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Klingt schon interessant ... ob es den gemeinen Fahrraddieb abschreckt ist aber fraglich; vielleicht demoliert er dann halt das Fahrrad.
Zudem wird eine "recovery fee" von 98 EUR erhoben, wenn das Rad gefunden oder getauscht wird. Da könnte ein Fahrradversicherung doch fast billiger sein, oder?

Tobias Zuegel, 2017-02-04 11:17

Du musst mal ein bisschen lesen. Das ist ein eingespieltes Business. Fahrräder werden zu Tausenden nach Casablanca verschifft. Und mit so einer Initiative kann man erreichen, dass (a) keiner mehr ein VanMoof anfasst, oder (b) dass dieses Business aufgedeckt wird.

Volker Weber, 2017-02-04 12:15

Das ist es auf jeden Fall wert weiter verfolgt zu werden. Ich bin gespannt wo das hin führt.

Kai Schmalenbach, 2017-02-04 13:20

My Electrified S was stolen the second day I got it ... VanMoof helped me to track it down but the precision of the tracking's last position wasnt good enough to send the police.

The lock that is sold with the bike is the one I was using and shouldnt be used if you need something secure (I dont even understand why they sell it because it made me feel safe and it wasnt)

Anyway they have been super nice and got me a new bike .. exceptionally

Gonzague Dambricourt, 2017-02-05 15:47

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I explain difficult concepts in simple ways. For free, and for money. Clue procurement and bullshit detection.


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