When Apple breaks your chain

by Volker Weber

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Apple needs to work on its software quality. Especially if they are serious about going deeper in on ehealth. You can't just lose your data like this.

Comments

You are right. I also had three days this year where I missed my training target although I definitly did my training. It just stopped after 15 minutes or so :-(

Michael Urspringer, 2018-06-01

My watch also showed 0/0/0 in the overview yesterday evening, while the details where correct. It started with a „you can still reach your goal“ notification while I was sure all should be done already. After rebooting the watch, it was fine again and the achievement notifications came in. No data loss here.

Benjamin Bock, 2018-06-01

@Benjamin: I had exactly the same thing yesterday

Daniel Gebauer, 2018-06-01

@Benjamin: Same here - first day after having installed the latest iOS/watchOS update I also did have to reboot my watch. The watch did collect the data but stoped counting standing hours after 4 hours. After a reboot the correct standing hours value showed up.

Markus Dierker, 2018-06-01

I missed one day , setting the time back uploaded the data and fixed it for me , but very annoying

Flemming Riis, 2018-06-01

Curiouser and curiouser. Mine (2nd gen) also rebooted yesterday, right in the middle of a „Sonstiges“ exercise. Suddenly came up with the Apple logo.

Took forever to come back up, and then cotinued to track the exercise (just continued at something like 43 mins) like nothing had happened.

Daniel Tietze, 2018-06-01

Interesting. Who of you experiencing this problem applied the hack for obtaining the Pride watchface (advancing date to > 4-Jun-2018) which I did, too?

I also noticed that Activity app didn't count, but not 0/0/0. I did an outdoor walk which would have closed my training ring (during exercise, I wondered why my activity rings weren't updated at all). After rebooting, all data were added to the activity rings.

Sven Bühler, 2018-06-01

Happened to me as well after updating iPhone and watch. Interestingly the bars are correct, but the rings are not.

Oliver Stör, 2018-06-01

Most likely, just go to Apple Health, the data is there complete and accurate. I had a few messed up data situations in the activity app and each time the health app had recorded correctly. I wonder how hard it would be to for Apple to build a reconciliation tool?

Stephan H. Wissel, 2018-06-01

I did the watchface time hack as well 😬

Benjamin Bock, 2018-06-01

Yes - had also the 0/0/0 thing until a restart of the watch fixed it;
but what is more annoying is the issue that the training goal is sometimes not reached although I was performing workouts (which are stored and showing correctly in the overview);

I have the impression that this kind of a issue can't be fixed by a restart; during the last weeks I was missing therefor my perfect week goal...

but I'm happy that finally the re-wake issue is gone (issue where the watch stucks in the "logo-loop" when restarting from power-safe mode);

Anton Seissl, 2018-06-01

I am seeing erratic behavior all the time (Series 3, no hacks): magic standing time increases while sitting, skipped or incomplete workouts, it’s just not reliable.

Ulli Mueller, 2018-06-01

I had several occasions where the watch didn't seem to notice my training. I had to hardly move my left arm for it to recognize that I was running.

Thomas Jungbluth, 2018-06-01

I usually have this issue when traveling across time zones to the east. If you want to be sure then do not adjust the time on the watch until the current day is "saved" as a day where you completed everything. Then it is save to change the time. I once went to Malaysia from Europe (+7 hours). I finished my goals until the early evening Malaysian time (like 7pm) and then adjusted the time zones. Unfortunately it only counted until 5pm Malay time - and there I missed some kcals :(
The same thing might happen when you change the time some days ahead - maybe then the system checks the results and sees that some days before the results where not good enough. Otherwise you could "jump back" in time to fix results from yesterday.

Bernd Schuster, 2018-06-03

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