I should not have yelled at you :: An apology to Readdle

by Volker Weber

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When you serve in the German military, you have the right to file a formal complaint about a superior. The Wehrbeschwerdeordnung states in paragraph 6:

Die Beschwerde darf frühestens nach Ablauf einer Nacht ... eingelegt werden

Roughly translated, one night has to pass before you can file the complaint. This should give you a chance to cool down before causing any damage. I just violated this rule, when I loudly complained about Readdle, who makes the excellent PDF Expert app that I have been using for years. As it turns out they did not make any mistake and I was wrong. My sincerest apologies for my behaviour.

What happened? Readdle changed to a subscription model, where PDF Expert 7 is free to use as a PDF viewer, but you have to pay a recurring fee to use "Pro" features, that let you edit the PDF. I had previously purchased the software, as well as a bundle with more Readdle software, when it was not free to use. And Readdle granted that nobody would lose any features when upgrading to the new version. Since it was possible to buy some of the edit features in PDF Expert 6, I did so, expecting to be able to continue doing light edits, like inserting, removing or reordering pages. After I activated my in-app purchase, I eventually got upgraded to version 7, but was unable to restore my purchase. I should have waited 24 hours before complaining. It took Apple, not Readdle almost a day to propagate the purchase information through their systems.

I am as satisfied with PDF Expert as I ever was. And version 7 is a nice upgrade, that finally fixes some issues with shared OneDrive folders.

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Comments

I saw your tweet and wasn't happy about it. As a software programmer around the cloud I know from personal experience how easy it is to f.. something up in the tangled web of dependencies.

Very happy then to see that you own it. Cheers!

PS
The "sleep over it" rule is a very good one that can save you and others a lot of grief :)

Frank Quednau, 2019-08-09

It is the Dilbert rule: We are all idiots, just not all of the time.

Volker Weber, 2019-08-09

Long time PDF Expert user here. Mostly using it as a reader, as with most PDF software I own for all platforms, with some editing now and then. Would have been happy to fork some money over for the first time after my initial purchase a few years ago. And I am acknowledging the transition regime they provide for legacy users. But 50 bucks a year is way too much, compared to what you get at this price tag for other, more complex software, and also considering what yearly sums run up if other tool vendors embark on similar pricing strategies. I’ll stay on the current version for the time being, and am in the market for alternatives once the feature gap becomes too big.

Perhaps I’m wrong, but can you imagine them selling a lot of these subscriptions at this price?!

Peter Daum, 2019-08-09

Readdle is smart. They will figure it out. I encourage you to buy 6 Pro while you can and then update to 7. It is so much better.

Volker Weber, 2019-08-09

Ja, Readdle probiert es aus. Und es ist wahrscheinlich ein guter Schachzug es an der PDF App zu probieren.
Ich finde ja recht viele Ihrer Apps sehr brauchbar und das Geld wert. Aber den Kaufpreis zum monatlichen ABO Preis zu machen ist deutlich abgefahren.
Das wird anderen eine Chance geben sich auf dem Markt zu bewähren und was zu entwickeln. Ich werde diesen Schritt zum Abo zumindest nicht mitgehen.

... aber Moment ... wen Readdle das mit Documents machen würde, das ist so ein alltägliches Werkzeug hier bei mir ...

Kann sich rechnen. Ist dann aber keine populäre App mehr.

Markus Philippi, 2019-08-10

Document ist meiner Ansicht nach ihr Teaser. Und der wird mit iOS 13 Files schon etwas weniger attraktiv. Vorteil Documents: Es kann sich auch mit SBMv1 verbinden. Das verweigert Apple bisher in iOS 13 Files.

Volker Weber, 2019-08-10

PDF Expert 7 ist sicher ein gutes Produkt. Für bestehende Benutzer bietet es auch den notwendigen Leistungsumfang. Den Preis von 52,99 € für ein Abonnement empfinde ich aber als überzogen.

Neunutzern würde ich durchaus empfehlen sich auch Alternativen anzusehen. Ein sehr gute Alternative ist meiner Meinung nach PDF Viewer Pro von PSPDFKit. Die Software wird zwar auch als Abonnement angeboten, aber 19,99 € empfinde ich für den gebotenen Funktionsumfang als durchaus gerechtfertigt. Zumal es eine sehr leistungsfähige Software mit sehr gutem Support ist.

Frank Köhler, 2019-08-10

Bei mir sind sämtliche Readdle Apps vom iPhone geflogen, als ich in deren Datenschutzrichtline lesen musste, dass sie in allen ihren Apps neben Amplitude Analytics auch das Facebook SDK eingebaut haben.

Warum das ganz, ganz schlecht ist, kann man hier nachlesen: https://mobilsicher.de/hintergrund/facebooks-unsichtbare-datensammlung

Michael Preidel, 2019-08-13

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I explain difficult concepts in simple ways. For free, and for money. Clue procurement and bullshit detection.

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