Zoom wants to get ahead of the curve

by Volker Weber

Excellent communication from Zoom:

... as of the end of December last year, the maximum number of daily meeting participants, both free and paid, conducted on Zoom was approximately 10 million. In March this year, we reached more than 200 million daily meeting participants, both free and paid. ...

With the flood of new users, part of the challenge is ensuring that we provide the proper training, tools, and support to help them understand their own account features and how best to use the platform. ...

We have also worked hard to actively and quickly address specific issues and questions that have been raised. ... (long list follows)

Over the next 90 days, we are committed to dedicating the resources needed to better identify, address, and fix issues proactively. We are also committed to being transparent throughout this process. We want to do what it takes to maintain your trust. This includes: ...

More >

Comments

It's necessary & it's the right thing to do. Zoom has become the place to go for so many consumers during this crisis. As you know, I participate in a support group for people staying sober from drugs and alcohol. In order to make it as easy as possible for people to find us when they are in crisis, thousands of these meetings have been set up around the world on Zoom without a password and publicized. You can imagine what's happened. I'm not sure what the solution is - I ended up setting up a new meeting for my regular group with a password that is not publicized because it was the only way to prevent the trolls from finding us. But it also prevents people who are suffering and need us the ability to find us as well. I know it's not what Zoom was built for, but hearing about all these other security and privacy issues on top of this scenario really concerns me. These are people who need connection & support to stay sober and in some cases, to stay alive. They want to feel safe & know they are anonymous. Zoom as an interface has been great because it's simple & we need that for elderly members & non-tech folks. But the other issues worry me. A lot. Glad they're taking it seriously.

Amy Blumenfield, 2020-04-02

You cannot have safety and ease of access at the same time. You need a way to sign up without disclosing your identity. Microsoft Kaizala lets you do that. You could have your group of people contact you there, you invite them to a space, and that space is the place where you publish your access to the next Zoom meeting.

Volker Weber, 2020-04-02

Yup. But not anonymous. Which is a fundamental part of these groups unfortunately. It's an unusual scenario that's hitting some walls right now. We're figuring out the best way to support each other without being at risk of trolls.

Amy Blumenfield, 2020-04-03

I am waiting for Facebook to purchase Zoom. That would be a perfect fit.

Markus Dierker, 2020-04-03

IBM thought it would be a good idea. https://blog.zoom.us/wordpress/2018/03/13/zoom-embedded-into-ibm-watson-workspace-plus/

Volker Weber, 2020-04-03

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