While enthusiasm for AI is high, actual usage among knowledge workers appears to remain low. Contrary to other research on adoption, our survey showed that while many want to embrace AI, we are still figuring out how to make it work in practice. So while trust and optimism towards AI is high, reflecting a general openness to new tools and ways of working, we’re not yet sure how to make AI work for, well, work.
This research resonates very well with my own thoughts. The key findings are presented in an easily digestible format.